This site ships to Europe

Terms and Conditions

Welcome to the euro.wallisfashion.com terms and conditions, which apply to all items ordered from euro.wallisfashion.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team at customerservice@wallis.com

 

PRICE & PAYMENT OPTIONS
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, iDeal and SOFORT.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch. 

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

We charge you for your order in EUROS. The actual price charged to customers outside the European Monetary Union will be subject to the exchange rate applied by their credit or debit card company. There is no customs/import duty on the movement of goods within the European Union so it is unlikely that any customs/import duty will arise on your order if you are a customer in the European Union but if any duty is payable, you will be liable for it. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.


CREDIT CARD VALIDATION
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)


VISA & MASTERCARD SECURECODE

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online. Please click here to find more information and how to register your card.


Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.


YOUR DELIVERY
We offer two delivery: (1) Standard Delivery and (2) Tracked and Faster Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please see Do you provide international delivery? in the Delivery of our FAQs.
If you have any questions concerning delivery of your order, please contact our Customer Services Team.

DELIVERY PROMOTIONS
We may run delivery promotions from time to time. Please see Promotions section of these terms and conditions to check whether we are running any at this time.

 

TITLE RETENTION
Any items ordered remain our property until we receive full payment.

 

RETURNS POLICY 

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. You are required to return unwanted orders by post at your own cost. Your statutory rights are not affected by our returns policy.

Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first.  Any remaining balance will be paid back to the other payment method originally used. In the interests of hygiene we do not offer refunds on pierced jewellery, underwear, swimwear or cosmetics if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

In addition, if you are in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see RIGHT TO CANCEL for details.


RETURNS BY POST

You can return an item by post within 14 days of receipt. You are required to return unwanted orders at your own cost.
Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post.

The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Wallis Fashion. You will be refunded on to the card that the goods were purchased with. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first.  Any remaining balance will be paid back to the other payment method originally used. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.

If you have any questions, please contact our Customer Services Team.

 

 

TYPES OF RETURNS

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

You are required to return these items by post at your own cost. Please allow up to 28 days from the day the parcel is posted for your refund to be processed. Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first.  Any remaining balance will be paid back to the other payment method originally used.
For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.

 

RIGHT TO CANCEL

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
1. Print off the cancellation form provided in the “Information About your Right to Cancel” document in your order confirmation email and include it with the items when you return them. You can also access a copy of the Cancellation Form here. Alternatively, write to us by email (customerservice@wallis.co.uk) or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.
2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation. Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

 

 

PRODUCT INFORMATION
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system.

Wallis does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

 

PURCHASE OF PRODUCTS
To make a purchase from euro.wallisfashion.com, select items and add them to your online shopping bag. When you have chosen your items, proceed to the checkout. Here you will need to select a delivery option for your order, enter your personal details (including name, telephone number, billing address and delivery address) and choose your payment method. You will be shown a summary of your order and have the opportunity to make changes. To proceed with the order you will need to insert your payment details and click ‘CONFIRM & PAY’.
When you place an order on our website we shall email you an order confirmation email showing the details of your order. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
* If we suspect any fraudulent activity
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.


PRIVACY POLICY
We are committed to maintaining your privacy. For details about what information about you that we collect and how we use it, please see our Privacy Policy.

GENERAL

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from gross negligence, death or personal injury caused by our negligence.

Please note that Wallis facilitates the sale of certain products on euro.wallisfashion.com as agent for its concession brands. Please click here for a list of concession brands.  By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Wallis.

These terms and conditions shall be governed by and construed in accordance with English Law and in the event of a dispute, it is agreed the English courts shall have exclusive jurisdiction. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. For EU customers only: If you enter into this contract as a consumer this clause does not affect your legal rights as a consumer in your jurisdiction.

Copyright © [Wallis]

This website is owned and operated by and the contract for any items ordered is with:

Wallis Retail Ltd trading as Wallis Registered in England
Company No. 4250825
Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL

VAT No: GB169 0943 36
customerservice@wallis-fashion.com
Customer Service Telephone Number: +44 344 984 0266​

 

PROMOTIONS
Standard delivery is now faster cheaper and fully tracked. Free delivery on all orders over 50 euros.
Offer only redeemable on purchases made online at euro.wallisfashion.com
We reserve the right to end this promotion without notice, and for any reason

 

GIFT CARD PROMOTION TERMS AND CONDITIONS

1. This voucher entitles you to receive 5€ when you buy a gift card worth 35€ or more at participating Wallis stores or at wallis.co.uk. 2. Present this voucher at the till or enter your code at online checkout. Delivery charges are not included. 3. Valid from 16 March – 26th March 2017 inclusive. 4. This voucher can only be used by the recipient and is not transferable. Only one voucher accepted per transaction. 5. Voucher must be handed in upon redemption and cannot be used in conjunction with any other offer, event or promotion and cannot be exchanged for cash. 6. Voucher cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies. 7. Wallis reserves the right to withdraw this offer at any time. Forged or photocopied vouchers will not be accepted. 8. Collect from store service may incur a charge. Please visit wallis.co.uk for details. 9. Promoter: Wallis Retail Limited, registered no. 4250825. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

 

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.


Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

For French Customers

 

Applicable regulations are provided in the French Environmental Code, articles R. 543-172 et seq.

So that you can get your old electrical products recycled, a number of accredited eco-organisms are responsible for the collection and treatment of wastes from electrical and electronic equipments (WEEE). They have contributed to the development of recycling collection points (known as ”Point de collecte”) throughout France.

France produces over 20 kilos of WEEE per inhabitants per year.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.


Not all sites are suitable to collect all types of WEEE. To find out your nearest participating site and for advice on all aspects of recycling, please visit one of the following websites : eco-systeme, European Recycling Platforme or ecologic.

Please remember to have your postcode to hand.

 

For German Customers

 

Applicable regulations are provided in the German Electrical and Electronic Equipment Act ("ElektroG").

  

You are obliged to place your waste electrical and electronic equipment (WEEE) in a local authority collection separate from other domestic waste. These products are marked with a crossed out wheeled bin symbol:

The improper disposal of WEEE can harm the environment and human health. Electrical and electronic products consist of many different substances; these include substances that are harmful to environment and health such as cadmium, lead or quicksilver.

Public waste management authorities have set up collection points in their districts to which final holders and distributors may return WEEE from private households in the vicinity (bring-back system). Public waste management authorities might also have set up a collection system to collect WEEE directly from private households (collection system). For detailed information regarding the possibilities of recycling or disposal in an appropriate way, see your local waste calendar or contact your city and/or municipal administration.

 

Instructions regarding the disposal of batteries (German Battery Act – "BattG")

Batteries must not be disposed together with your household waste. In order to guarantee a proper disposal, you are required to return old batteries. You can return old batteries to a municipal collection centre or a local retailer. Please note that the return of batteries to a local retailer is restricted to a reasonable amount of batteries and is restricted to the type of batteries offered in its range of products.

Batteries that must not be disposed together with your household waste are labelled with the symbol of a crossed out wheeled bin symbol:

For batteries that contain more than 0.0005 quicksilver by mass, more than 0.002 cadmium by mass or more than 0.004 lead, the chemical symbol(s) of the respective pollutant(s) are labelled under the symbol of the crossed out wheeled bin – "Cd" stands for cadmium, "Pb" for lead, and "Hg" for quicksilver.

Further detailed information on the BattG is available on the website of the Federal Ministry for the Environment, Nature Conservation and Nuclear Safety (http://www.bmu.de).