This site ships to Europe

Help

You should be able to find the answers to most of your questions quickly and easily from here. Just click on a topic or look in Frequently Asked Questions.

If you can't find the answer to your question, click here to contact Customer Services. We aim to respond to your email within 48 hours.

 

Follow these simple steps to start shopping at Wallis:

 

CREATE YOUR ACCOUNT
You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:

 

Check out faster
Save frequent addresses
Request a Return

Just click on Log In to fill in your details.

 

START SHOPPING!
1. If you know what you're looking for, start shopping by selecting the product category links: eg. CLOTHING, SHOES, ACCESSORIES. You can also shop our latest product through the NEW IN category link, or our seasonal COLLECTIONS and weekly FEATURES. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.

 

2. Once you have found an item you want to buy, select your size, the quantity you want and click on the 'ADD TO BAG' button.

 

3. You can then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'GO TO CHECKOUT'.

 

4. If you're happy with the items in your shopping bag, click 'CONTINUE TO CHECKOUT' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.

Delivery

Free Delivery on all orders over 50€ - Enter code WALLIS50 at checkout

For delivery times and costs please select your country from the drop down below.

Delivery Times and Costs

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Please note that all orders are shipped from the UK

Standard delivery is available over the Christmas period, but please note that UK Bank Holidays are not classified as delivery days. Please click the link on the left hand side for a list of UK Bank Holidays.

 

Delivery Address

Please note, no changes can be made to the delivery address you have provided once your order has been placed.

 

Delivery Service

Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal services so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service on how and where your delivery can be collected.

 

Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and here your delivery can be collected. A signiture may be requied for larger deliveries.

Price and Payment Options

 

We accept American Express, Visa, Visa Delta, Maestro, MasterCard, Solo and PayPal.

If you have paid on your credit or debit card, you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.

All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge.

Customers will also be liable for any applicable customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the delivery. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our Privacy Policy.

Visa and MasterCard SercureCode

Online Shopping Mage Safe

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits

•        Shop online with added security and peace of mind.
•        Your personal password is linked to your card only, and not to your computer.
•        This security scheme will help to prevent unauthorised purchases.

How it works

When you reach the checkout process at euro.wallisfashion.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Returns

We guarantee to refund any item you are not happy with when you return it to us in a saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

 

In the interest of hygeine we do not offer refunds on pierced jewellery or swimwear if the hygeine seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

 

All returns must be made by post. Unfortunately we do not currently offer refunds or exchanges in stores on items which have been bought from euro.wallisfashion.com 

 

Returns By Post

To return an item, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. You are required to retuen unwanted orders at your own cost.

 

Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local postal service office for mailing. Please remember to ask for a Certificate of Mailing and retain it for your reference - without this Certificate of Mailing we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of delivery.

 

You can log in to your account here.

 

Please note that returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact us.

 

The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. Please note, all returns by post are processed by our UK warehouse. Customers will need to return unwanted items to: Spectrum for Arcadia, Leeds Distribution Centre, Hudson Road, Leeds, LS9 7DN at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from euro.wallisfashion.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services team with your order number.

 

Types of Returns

Returning Goods Bought as Special Offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for 40.00€') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

7 day cooling-off period

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the original delivery charges.

Returning Goods which are of Unsatisfactory Quality or Unfit for Purpose

You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the “RETURNS BY POST” section. You must pay to send the item back, but if you contact Customer Services at Colgrave House, 70 Berners Street, London, W1T 3NL quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs.  Refunds will be credited to your original method of payment.

Please ensure you return the goods to us as soon as possible, giving the reason for your return.  We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).

Please note, currently all returns are processed by our UK warehouse.

 

Statutory Right

Your statutory rights are not affected by our returns policy.

 

You should be able to find the answers to most of your questions quickly and easily by looking in Frequently Asked Questions.

 

Placing an order to be delivered to the Eurozone

We now have currency specific sites for our Euro and US customers. If you live Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Holy See, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia or Spain please shop this site. If you live in the US please shop our US site. You will no longer be able to place an order from our UK site.  Click here to select your site.

Euro customers also have the option to shop in English, French or German.  Click here to select your site and language.

Customers from the Republic of Ireland must still shop on our UK (GBP£) site. 

My Account

If you are an existing registered customer you will be able to log-in to the new sites using your existing username and password. Unfortunately, you will only be able to access information about your previous orders placed on the UK site from the My Account section of that site. . 

Returning an order

If you wish to organise a return from a recent order on our UK site please log-in to the UK site and click on Request a Return from My Account.

 

Privacy Policy Statement

References in this Privacy Policy to "we", "us" and "Wallis" are to Arcadia Group Brands Limited (Trading as Wallis). At Wallis we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Wallis. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

•    All email messages and email newsletters will contain information on how you can unsubscribe; or
•    Click here to Send an email to our customer services division; or
•    Write to us at: Colgrave House, 70 Berners Street, London W1T 3NL

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Wallis. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets

In the unlikely event that Wallis or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.