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Delivery & Returns

DELIVERY GUIDE AND COSTS

All orders are now TRACKED. We currently offer Free Standard Delivery on all orders over 50€

For delivery times and costs please select your country from the drop down below.

Delivery Times and Costs

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Please note that all orders are shipped from the UK

Standard delivery is available over the Christmas period, but please note that UK Bank Holidays are not classified as delivery days. Please click the link on the left hand side for a list of UK Bank Holidays.

 

Delivery Address

Please note, no changes can be made to the delivery address you have provided once your order has been placed.

 

Delivery Service

Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal services so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service on how and where your delivery can be collected.

 

Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and here your delivery can be collected. A signiture may be requied for larger deliveries.


Tracking Your Order

If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.

 

If your tracking number begins with 1550, please click here to track your parcel.

 

If your tracking number begins with an E, please click here to track your parcel.

 

As most parcels will reach their destination within two weeks, we are unable to queary your parcel before this time. If this time has passed and you have still not recieved your parcel, please click here to contact Customer Services.

 

Unfortunately, we are unable to offer order tracking on standard international delivery at this time. However, when we despatch your order, we will send you an email to confirm this.   



Returns

We guarantee to refund any item you are not happy with when you return it to us in a saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

 

In the interest of hygeine we do not offer refunds on pierced jewellery or swimwear if the hygeine seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

 

All returns must be made by post. Unfortunately we do not currently offer refunds or exchanges in stores on items which have been bought from euro.wallisfashion.com 

 

Returns By Post

To return an item, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. You are required to return unwanted orders at your own cost.

 

Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local postal service office for mailing. Please remember to ask for a Certificate of Mailing and retain it for your reference - without this Certificate of Mailing we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of delivery.

 

You can log in to your account here.

 

Please note that returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact us.

 

The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. Please note, all returns by post are processed by our UK warehouse. Customers will need to return unwanted items to: Spectrum for Arcadia, Leeds Distribution Centre, Hudson Road, Leeds, LS9 7DN at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from euro.wallisfashion.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services team with your order number.

 

Types of Returns

Returning Goods Bought as Special Offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for 40.00€') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

Returning Goods which are of Unsatisfactory Quality or Unfit for Purpose

You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the “RETURNS BY POST” section. You must pay to send the item back, but if you contact Customer Services at Colgrave House, 70 Berners Street, London, W1T 3NL quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs.  Refunds will be credited to your original method of payment.

 

Please ensure you return the goods to us as soon as possible, giving the reason for your return.  We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).

 

Please note, currently all returns are processed by our UK warehouse.

 

Statutory Right

Your statutory rights are not affected by our returns policy.

 

7 day cooling off period (EU Only)

In addition to our returns policy, if you reside in the EU, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

 

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.